It seems there’s going to be some delay before I proceed to printing my thesis, so I might as well try to get rid of the mistakes. Even though the text is absolutely fascinating, I’m somewhat fed up with reading through it over and over. If somebody decides to have a look, I’d be happy to hear about the oddities encountered, as I might be able to still fix them. (I just noticed that there is something weird going on with the page numbering, so that does not need to be reported.)
It sure was interesting to find out that I have a habit of writing the word were as where. What is more, I seem to love the phrase what is more. When it comes to phrases to avoid, that is another one I have been cleaning out.
The PDF is created using the most compact settings that Pages provides but the document weighs 3,2 megs nevertheless.
Toward strategic usability – user knowledge as a basis for new service development [PDF] [Edit: the file has been since updated]

Page 2 “In the end, the new technologies tend to mature enough to
addres the needs of the current customers as well…”. One “s” is missing from word “address”
Thanks for the correction.
What a nice site you have! I’m a big fan of UI patterns myself, too. I took a couple of courses lectured by Jan Borchers when studying in Germany and he sure liked to evangelize the topic.
(The book at the center, featuring an orange image of the Sydney opera house, is A Pattern Approach to Interaction Design, BTW)
Sulle on tuolla tollanen prenikkatsydeemi!
http://kriisi.vuodatus.net/blog/1426426